Eligibility
The clinic must confirm clinician availability, location, identity, consent, privacy, and whether remote care is clinically appropriate.
Remote care enquiry
Ask whether teleconsultation is suitable
Direct answer: Teleconsultation at Mind Grace follows the Telemedicine Practice Guidelines of India (2020). Some follow-up and counselling conversations may be possible remotely, but remote care is not suitable for every person, concern, or situation — suitability is decided case by case.
Some follow-up or counselling conversations may be possible remotely, but teleconsultation is not suitable for every person, concern, or situation.
Before a remote appointment
Privacy
Use a private room and a reliable connection. Share only the information requested through the clinic’s approved booking channel.
Limits
Remote care may require an in-person review, examination, testing, referral, or local emergency support.
Emergency warning: Do not use teleconsultation, email, WhatsApp, or this website for immediate danger or crisis support. Call 112 or go to the nearest emergency department.
Consent and follow-up
Ask how consent, prescriptions, records, fees, cancellations, and follow-up will work before the consultation. Read the clinic’s privacy information.