Privacy Notice

Information we collect

We collect only the minimum information necessary to provide our services:

• Name and contact details (phone number, email address)
• Appointment preferences (date, time, doctor preference)
• Brief description of your concern (optional, for triage purposes)
• Medical history relevant to your treatment (collected during consultation, not via website)

How we use your information

Your personal information is used exclusively for:

• Scheduling and managing appointments
• Providing healthcare services and treatment
• Communicating about your care plan
• Sending appointment reminders and follow-ups
• Maintaining medical records as required by law

Data Protection & Confidentiality

Mind Grace intends to handle personal information confidentially and according to applicable law. The clinic should confirm the final legal basis, responsible privacy contact, and operational safeguards before this notice is treated as complete.

• The Mental Healthcare Act, 2017 - Section 21 (Right to Confidentiality)
• RCI (Rehabilitation Council of India) Code of Ethics
• Indian Medical Council (Professional Conduct) Regulations
• Applicable data protection laws and regulations

Data Storage & Security

Information is handled using the clinic and booking systems in use at the time. The clinic should confirm the final storage provider, access controls, retention period, and security safeguards before submission of sensitive information.

• Access limited to people who need the information for appointment coordination or care
• Retention and deletion handled according to applicable clinical and legal requirements
• No promise that email, WhatsApp, or third-party forms are suitable for emergency or detailed clinical information

Information Sharing

We do not sell, rent, or share your personal information with third parties except:

• When required by law or court order
• For continuity of care with your explicit consent
• In emergency situations where your safety is at risk
• With other healthcare providers involved in your treatment (with your consent)

Your Privacy Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of your personal information
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your data subject to legal retention requirements
• Right to Restrict Processing: Request limitation on how we use your information
• Right to Data Portability: Request transfer of your data to another provider

Website Data Collection

This static website does not intentionally collect detailed clinical histories through page browsing. If analytics or other non-essential tracking is added later, it must be consent-gated and described here before activation.

• Essential technical data needed to deliver the site may be processed by the hosting provider
• Appointment information is collected only when you use the booking or contact routes

Cookies

Our website uses minimal cookies for essential functionality. No tracking cookies or advertising pixels are used.

Data Retention

We retain your personal information:

• For as long as you remain an active patient
• For the period required by medical record retention laws (minimum 5 years after last consultation)
• Until you request deletion, subject to legal obligations

Children's Privacy

For patients under 18 years of age:

• Parental or guardian consent is required for treatment
• Information is shared with parents/guardians as appropriate for the child's care
• Adolescent confidentiality is respected according to clinical guidelines and legal requirements

Contact Us

If you have questions about this privacy notice or wish to exercise your privacy rights, please contact us:

Changes to This Notice

We may update this privacy notice periodically. Any changes will be posted on this page with an updated revision date.

Last updated: January 2024